Shipping Policy
Delivery across South Africa.
We want your Velrix order to feel clear and reliable from checkout to delivery. Here’s what to expect after placing your order.
Shipping summary.
Velrix delivers orders nationwide across South Africa. Delivery times can vary depending on your location, courier processing, stock availability and order volume.
How delivery works.
Once your order is placed, it moves through processing, preparation, dispatch and delivery.
Order placed
You complete checkout and receive your order confirmation.
Processing
Your order is checked, prepared and packed before courier handover.
Shipped
Once dispatched, tracking details may be shared where available.
Delivered
Your order arrives at the delivery address provided during checkout.
Shipping FAQ.
Do you deliver across South Africa?
Yes, Velrix delivers orders nationwide across South Africa.
How long does delivery take?
Typical delivery estimate is 8–11 business days, depending on your location, courier processing, stock availability and order volume.
Will I receive tracking?
Tracking information may be shared once your order has been dispatched, where available.
What if I entered the wrong delivery details?
Please contact us as soon as possible with your order number, correct delivery details and cell number.
Why is my cell number important?
Your cell number helps with delivery support and allows us to assist if courier-related information is needed.
We’ll help you track the next step.
If you have a delivery question, contact Velrix with your order number and cell number so we can assist as clearly as possible.