Support
Need help with your order?
We’re here to help with order questions, shipping updates, product information, returns, refunds and anything else you need before or after buying from Velrix.
Contact Velrix.
The fastest way to get support is to contact us with your order number, cell number and a clear explanation of what you need help with.
Email support support@velrix.co.zaWhat to include.
These details help us find your order and assist you faster.
Need help understanding delivery, tracking or order processing?
View shipping policy →If something is wrong with your order, review the return steps.
View refund policy →Not sure which product is right for you? Browse the store or contact us.
Shop products →Support FAQ.
How do I contact Velrix?
You can email us at support@velrix.co.za or use the contact page on the store.
What should I do if my order has an issue?
Contact us with your order number, full name, cell number, a clear description of the issue and photos if the item is damaged, faulty or incorrect.
Can I ask a question before ordering?
Yes. If you are unsure about a product, contact us before placing your order and we’ll help where possible.
Do you help with shipping questions?
Yes. If you have a shipping or delivery question, contact us with your order number and cell number so we can assist.
Why do you ask for my cell number?
Your cell number helps with order support, delivery-related queries and courier communication when needed.
Send us the details and we’ll assist.
For the fastest support, include your order number, cell number and a clear explanation of your query.