Refund Policy
Clear returns. Fair support. No confusion.
We want every Velrix order to arrive in good condition and meet your expectations. Please read our refund and return guidelines below before requesting support.
Before you request a return.
To help us assist you quickly, please make sure your product is unused, in its original condition and that you have your order details ready.
Our refund and return guidelines.
Velrix reviews every return request fairly and aims to resolve product or order issues as clearly as possible.
Returns
You may request a return if your item is unused, in its original condition, and returned within the eligible return period. Items must be inspected before a refund or replacement can be approved.
Damaged or incorrect items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number, cell number, and clear photos of the product and packaging.
Refund approval
Once your return is received and inspected, we will let you know whether your refund has been approved. Approved refunds are processed back through the original payment method where possible.
Non-returnable items
Used, damaged through misuse, incomplete, or heavily worn items may not qualify for a refund. Shipping fees may also be non-refundable unless the issue was caused by an error on our side.
Start a return request
To request help with a refund or return, contact us at support@velrix.co.za or use the contact page with your order number and cell number.
We’ll help you resolve it properly.
If something is wrong with your order, send us the details and we’ll guide you through the next step.